Refund policy
Return & Refund Policy
Last updated: October 26, 2026
At PLA.PLOT, each artwork is created with care. We want you to be happy with your purchase and understand your rights if you need to return an item.
1. Returns and cancellations
You have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, unless a legal exception applies.
To exercise this right, please notify us within 14 days of receiving your artwork.
You can contact us at contact@plaplot.com or use our website's contact form.
You may also request to cancel an order before it has been shipped. Please contact us as soon as possible if you wish to cancel.
2. How to return an artwork
To return an artwork:
- Contact us by email to notify us of your decision to withdraw from the purchase.
- We will provide the return address and packaging recommendations.
- Send the artwork back within 14 days of notifying us of your withdrawal.
We recommend using tracked shipping and retaining proof of postage.
Artwork should be carefully packaged to prevent damage during transportation. Whenever possible, please use the original protective packaging or equivalent materials.
You are responsible for the direct cost of return shipping when exercising your standard right of withdrawal.
You are only responsible for any diminished value of the artwork resulting from handling beyond what is necessary to establish its nature, characteristics and condition.
3. Refunds
If you exercise your legal right of withdrawal, we will refund:
- The purchase price of the returned artwork.
- The original standard delivery cost, where applicable.
Additional delivery charges resulting from choosing a more expensive shipping method than our standard delivery option are not refundable.
Refunds will be issued within 14 days of receiving your withdrawal notification.
We may withhold the refund until we receive the returned artwork or you provide evidence that it has been shipped back, whichever occurs first.
Refunds will be made using the original payment method unless we expressly agree otherwise.
4. Damaged or incorrect items
Please inspect your artwork upon delivery.
If your order arrives damaged, defective or incorrect, contact us at contact@plaplot.com as soon as possible.
Please include your order number, a description of the issue and, if available, photographs of the artwork and packaging.
We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.
Your statutory rights regarding defective or non-conforming goods remain unaffected.
5. Custom and personalised artworks
Artworks made to your individual specifications or clearly personalised may be excluded from the standard 14-day right of withdrawal, where permitted by applicable law.
Any such exception will be clearly communicated before purchase.
This exception does not affect your statutory rights if an artwork is defective or does not conform to the order.
6. Exchanges
We do not currently offer automatic exchanges.
If you would like to exchange an artwork, please contact us to discuss available options.
Your statutory consumer rights remain unaffected.
7. European Union consumer rights
If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, unless a legal exception applies.
This policy does not limit your rights under applicable EU or national consumer protection laws.
8. Contact
Registered seller name: Mgr. Lenka Planietová
Brand: PLA.PLOT
Business registration number (IČO): 08964637
Legal form: Sole proprietor (OSVČ)
Registered business address: Kozácká 281/5, 101 00 Prague, Czech Republic
VAT status: Not VAT registered
PLA.PLOT
Email:
contact@plaplot.com
Website: plaplot.com